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Rethinking subscription management
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Making it clearer for customers to manage, change or leave their subscription, while balancing retention, revenue and trust.
 | Switching, cancelling and My Account: three journeys, one honest approach. | | Clear and honest, with no traps. | | The new My Account scored 88% in navigation testing. | | Hands-on designer in two squads while managing the team. |
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 luketudorgriffiths@gmail.com | Download my CV (28k)
<< Back to today | Last updated: 8 October 1999 | © 1999 Luke Tudor Griffiths
Designed in Claude, with Figma as a scratchpad (wait, what’s Claude?)
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